Frequently Asked Questions
Got a question about treatment? Take a look below for some of the common questions we're asked about the treatments we offer.
Will it hurt?
Unfortunately any treatment that involves needles is not completely painless, however we use a topical anaesthetic cream for every procedure, as well as the filler we use containing lidocaine. The combination of both of these results in most of our patients finishing treatment and saying "is that it" or "that was a lot better than expected." We always book plenty of time for appointments so if you need a break or for us to take it very slow we are more than happy to do this. Our most common review is how it was a lot more pleasant than expected. Please note anaesthetic isn't used for anti-wrinkle treatment as it is injected very shallow into the skin and is not required. A topical numbing cream can be used upon request. A needle free lip augmentation is available, please see our treatments page.
Do you use anaesthetic?
Yes always, a topical cream to numb the skin and the filler we inject also contains an anaesthetic to ensure your procedure is as comfortable as possible. No anaesthetic is required for anti-wrinkle treatments. Please do not apply your own numbing solutions prior to coming to your appointment.
Do you use a needle or cannula?
A needle is used in most cases for a more advanced and accurate technique. Your clinician will decide the best application for the specific treatment you're having.
Will I bruise or swell?
The million pound question! Everyones' body is different and as a result responds differently, particularly depending on the treatment you're having. As a general rule after anti-wrinkle treatment you will have no swelling. You may have a few small red balls on the injected site which will go away in about 20-30 minutes. This is the solution being absorbed into your muscle. You may get tiny bruises, if any but most patients don't tend to get any bruising. Dermal filler depends on the area being treated. Lip augmentations you tend to get swelling, which can be quite severe, the night of or day after treatment. Usually within 2 or 3 days the majority of swelling has subsided. It is common for patients to get treatment on a Friday or Saturday so by Monday when returning to work they're almost returned to normal or are close to. You may get some minor bruising which can be hidden the following day with lipstick if required. The other filler treatments are similar, however swelling is a lot more minor. Please allow 2 weeks following treatment to see your settled end result although you will see an instant difference. Please allow a month before any major event to be on the safe side. Zoe Balm is available to be purchased at £10 following lip augmentations to drastically reduce swelling after the procedure and the longevity of your filler.
How long does filler last?
Each filler is different and dependant on the aftercare and patient lifestyle, but on average;
Lip Augmentation 6-9 months
Needle Free Augmentation 3-6 months
Cheek Lift 9-12 months
Jaw augmentation 12-18 months
Nasal Labial Lines 6-9 months
Tear Troughs 12 months
Liquid Rhinoplasty 12 months
Please note a high water in take can aid in filler longevity. A very active lifestyle may naturally breakdown the filler quicker.
How long does anti-wrinkle treatment last?
Is treatment reliant on age?
No, treatment is reliant on each individual but a minimum age of 18 is a legal requirement and 65 years old is the recommended maximum age for anti-wrinkle treatments, but treatment will be tailored to your area of concern.
Can I have treatment if I'm pregnant or breastfeeding?
Unfortunately there has been no studies of pregnant or breastfeeding women having anti-wrinkle treatment or dermal fillers so we advise delaying treatment until you're no longer breast feeding or pregnant.
Can I bring someone with me?
Yes you may bring 1 person with you, no more than this will be allowed into the treatment room. You do not have to bring someone with you, there is no medical reason why you cannot drive to and from your appointment. No children are allowed in the treatment rooms unfortunately for safety reasons. Due to COVID protocols this is temporarily suspended as per the Government guidelines and you must attend alone.
What happens if I have a problem or question after treatment?
You will be given post operative instructions that we will also go through with you verbally to ensure you understand and answer any initial questions you have. You will then be contacted the following day to ensure you're okay . You will have direct contact with your clinician if required after treatment and a complimentary follow up appointment is available if necessary.
How often do I have to have treatment?
You will never have to have any of our aesthetic treatments and we only advise you have them after receiving all the information on what the treatment entails. If you decide to have a procedure but not to maintain it, when it has naturally dissolved or worn off, you will simply return back to how you looked prior to treatment. You are not committed to having treatment for life.
Is it permanent?
No it will naturally wear off over time as your body breaks down the substance. Dermal fillers are also dissolvable if it ever needs to be removed.
What happens if I don't like it?
It is very rare for a patient not to like their end result after treatment. In most cases small adjustments can be made to ensure you love it, however if you do not like the end result dermal filler can be dissolved but we do not advise this as a back up. Please only opt for treatment after giving it serious consideration.
Will I still look like me?
Yes, we always discuss with our patients what they should expect and what they're wanting. You should never want to look like another person. We will only work together to enhance, maintain or improve what you currently have.
Do I have to have a consultation first or can I book straight to treatment?
If you're unsure of what treatment you need or want we advise booking a complimentary consultation to discuss your options. If you have decided what treatment you would like you can book straight to treatment, as long as we enough information to confirm suitability to treat, there are no complications from previous treatment and we have received a photo for confirmation of suitability. Please note if the clinician feels your previous treatment is poor it may need to be dissolved prior to us carrying out treatment.
Do I get my deposit back?
No, unfortunately your deposit is non-refundable. You may change your appointment as many times as you wish and the deposit will not be lost as long as we receive 48 hours for when the appointment was scheduled for or more. If it is less than this time or you fail to attend your appointment your deposit will be lost. If you fail to attend your appointment your deposit will be lost. If you have not paid a deposit and fail to attend you may also be charged to rebook at £1 per minute. We are always booked in advance and some patients wait weeks for an appointment so please reschedule your appointment if you cannot attend. If you miss an appointment twice you will be refused to be seen. A deposit can be paid by bank transfer or over the phone
Can I pay in instalments?
Yes, if your treatment is over £100 you can spread the cost pending an approved credit agreement. We will email you the agreement, once completed and approved we will book you in for treatment. If it is under this amount you can pay in 2 or 3 instalments. Your clinician will confirm your total treatment costs and a financial agreement if you don't wish to pay in full. Please note late payments will occur a charge and is overdue 30 days will be sent to debt collections. Please refer to our spread the cost page for more information.
Is there somewhere to park?
Due to being located in Southampton town centre the closest parking is directly outside the clinic on high street or Gloucester Car park. All are pay as you stay spaces and require a short walk to the practice. You will be sent parking information in your confirmation and reminder emails when booking.