Please note skin care products are non-refundable once opened for hygiene reasons. We will happily refund your purchase price, excluding your delivery fee, if the product is returned in an unopened, unused state if you're not 100% happy. The return is the responsibility of the customer. Please return any unwanted orders to
Danica Payne Aesthetics
115 High Street
Alternatively orders can be returned in person at the medispa at the above address Monday -Saturday 9am-5pm.
Please enclose your purchase information to enable us to locate your order history and refund your costs for postal returns, or bring purchase evidence to the medispa for over the counter returns. For any queries please email our customer services team at firstname.lastname@example.org. Please note exchanges are not accepted. Full refunds can be issued if the product has yet to be dispatched. All orders are dispatched the same day if ordered before 3pm, you will receive shipping confirmation once dispatched. Once dispatched you will have to return the item once received. Your refund will be issued to the same payment method made when purchasing. Online virtual orders such as masterclass videos are non-refundable.
All orders placed before 3pm are dispatched the same day. If after 3pm, orders will be processed the next working day. No orders are processed on Sundays or bank holidays. Orders will be posted via Royal Mail or private courier, delays may occur due to Covid-19 which are out of our control. We advise all items should be received within 2-5 working days. If not received after this time please contact our customer service team on email@example.com. All orders are available for worldwide shipping, fees may differ for orders outside the UK. International deliveries should be received within 7-21 days, depending on your location.
All products are meet EU guidelines, are cruelty free & botanical based. They are designed to maintain & aid healthy skin & ageing. They are not designed for medicinal purposes. Keep out of reach of children & out of direct sunlight. All products have a 12 month shelf life once opened. Not for resale.